Searshomeservices.com Website Review & Ratings + Sears Home Services Coupons
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Searshomeservices.com Website Review & Ratings + Sears Home Services Coupons

Sears Home Services: Products & Services

Looking for some home improvement?  Sears has a long history with doing repairs and improvements to many aspects of the home.  Using local contractors, the company provides services including repair or remodeling of  kitchens and bathrooms, replacement of windows, applying siding to your home, replacing the roof, and updating your garage and entry doors.  Estimates are given by home appointment and a variety of financial arrangements are available.  If the contractor becomes no longer available, Sears will support customers in obtaining relief under the warranties. 

Sears Home Services: Company Background

Richard Sears began the company in Chicago in 1893.  He took on Alvah Roebuck as a partner soon after with the company becoming Sears Roebuck and Co., which is still the name of the company today.  The company started out as a catalog business, opening its first store in Chicago in 1925.  Despite ending its catalog business in the early 1990s, Sears online services are in a way reviving the catalog business.  The company was bought by Kmart in 2005 and is now owned by the Sears Holding Company.  The merger has not been too successful, possibly due to cross-marketing.  It seems Sears customers don't want to buy Kmart products at Sears, and Kmart customers don't want to pay extra for Sears products at Kmart.  Today, Sears is emphasizing a combination of home marketing and retail locations in their marketing schemes.  The company's headquarters today are in Hoffman Estates, Illinois near Chicago. 

Sears Home Services: Customer Feedback & Reviews

There are a variety of comments from customers on the internet.  Some are happy, some are not.  Disputes involve the work not being done as the customer expected or believed that he had agreed to complete.  Some contractors experience poor communication; others great communication.  This seems typical of home contractors.  Here is a sampling from Yelp.com:

  • We chose Sears Home Improvement Svc to replace the siding on our home as their wood composite siding was the most attractive & durable. When the installation was being done, the workers kept me apprised of the process the entire time--removal of old siding, installation of new composite plywood, moisture barrier, insulation & the siding itself.  My grandfather was a carpenter & cabinet maker so I know quality work when it is being done & the installers for Sears did an excellent job.
  • We just had hardwood installed by Sears in Burlington, ON. The product is excellent but what really stood out was the installation and customer service. The one day job required an additional day and 1/2 labour due to an unforeseen circumstance but Sears stood by their quote and did not charge us anything extra. We had two different sets of installers as the job ended up having to be done in two parts and they were both absolutely wonderful.
  • All turned into a nightmare. Doors had defects, that we were told are normal, mismatched colors and side panels were cheap looking. It took Sears 6 months to bring the kitchen to something that looks like what we signed for. We will never use Sears services ever again.
Sears Home Services: Business Credibility & Trustworthiness

Sears is a member of the Better Business Bureau (BBB).  This includes the Sears Home Improvement business. The company has been a member since 1926 and has a current rating of A- (A minus) which is very good for a large company. The company is prominent in national media and has received many types of awards.  Here is a partial list for 2012:

Sears Home Services: Website Popularity & Google Ranking

Alexa lists the site as having less than 100,000 visitors per month.  The site is ranked at 64,000 among websites in the United States.  Over 80% of users are from the United States.  Most of the users are between the ages of 35 to 65 with some collage.  The site is accessed from home.  The site is most popular in the city of St. Paul-Minneapolis.  The website has no information at Compete.  Google's Page Rank Tool does not list this site.  Sears is listed as 6/10.

Sears Home Services: Social Media Presence

While Sears has pages on the Social Media including Facebook, Twitter, and YouTube, the Sears Home Improvement site has no links to social media pages.  I guess they seem to figure this type of access will not increase sales, or that it is covered by the links through the Sears website.  However, a brief perusal of the Sears social pages shows no links to Sears Home Improvement.  Seems very strange for such a large company.

Sears Home Services: Website Security & Safety

The Sears Home Imporvement site does not accept payments from customers.  This is handled directly through the contractors chosen by the customer.  In some cases, a Sears card may be used to pay for the work.  The Sears website explains the security used for this credit card. Often this type of work is still paid by check.  Users of the site report no problems with the site directling them to suspicious websites.  Users of the site are directed to a phone number, not a contractor's website.  Google's Safe Browsing Tool states the site has no known problems, however, it does not check on the site too frequently.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

Sears Home Services: Pricing & Packages

Pricing of the services offered by the Sears Home Improvement site is worked out between the homeowner and the contractor.  Prices are generally considered reasonable for the area in question.  Most of the Sears contractors will price match other offers from other contractors provided the products used are similar.  Many contractors use a singular type of material for the work that they do.  Sears pricing is generally considered in the mid-range to higher end for their services.  Sears does make it a point to offer programs for those who need to keep the price down as low as possible.  Some contractors won't even consider such options.

Sears Home Services: Shipping Rates & Policies

Shipping rates really have no bearing on Sear's services.  All items needed for the job come with the quote; there are no additional shipping charges involved.  Charges may vary depending on how the items to be used for the job are going to be delivered.  Some homeowners decide to provide their own materials at times changing this cost.  Sears Home Improvement site is only available in the United States so there is no international work involved.  Sears does have some stores in other countries and owns the Canadian stores; the other stores such as those in Australia and other countries simply license the Sears name.

Sears Home Services: Payment Methods Accepted

Payment is settled between the contractor and the home owner.  Methods that can be used include Sears credit card, Visa, Mastercard, Discover or American Express credit cards.  Other methods include personal check or cashier's checks.  Sears also offers special financing accounts for their home improvement projects that usually allow up to one year to pay the amount without any interest.  Some customers take out loans on their own to pay for their projects as well through their credit unions, bank or other sources.  Services such as Paypal are usually not an option.  Some contractors do accept E-Check.

Sears Home Services: Returns, Refunds & Exchange Policy

Since home improvement jobs often involve high prices, these jobs are usually covered by the state contractor's laws.  Each state normally has a part of the state's website devoted to these requirements.  A minimum requirement involves the contractor being licensed and Sears uses only licensed contractors.  Refunds and cancelling contracts also fall under these laws.  Usually there is a rescission  period of several days after signing the contract.  Once beyond this point, the contract usually calls for remedies for other issues such as unacceptable work, nonpayment, work delays and so on.  In short, these items exist but can be particular to each job.  A homeowner should review these items before booking the work and before final sign off of any projects.

Sears Home Services: Product images & screenshots
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